Refund and Cancellation Policy

Your deposit holds your seat. If you cancel within 7 calendar days of paying, and before your cohort starts, we refund everything you have paid.

After that, your deposit is kept as a cancellation fee, because it holds a seat we can’t offer to anyone else and pays for planning your cohort. If you have paid more than the deposit and withdraw within 7 calendar days of your cohort’s start date, before opening Week 2 content, we refund everything above the deposit. After that, no further refunds are issued.

If you can’t continue because of serious illness or a death in your immediate family, we’ll defer your place to the next cohort instead of keeping the fee.

To request a refund within the window, submit a refund request at entrepreneurgenie.africa/refund-request. We respond within 2 working days (Monday to Friday, excluding weekends, South African public holidays and our annual closure period). You can also reach us at info@entrepreneurgenie.africa.

Instalment plans: The same rule applies. If you withdraw within the window, we refund everything you have paid above the deposit and no further instalments are due. Once the window has closed, instalments already paid are not refundable.

All instalment due dates are agreed at the time of enrolment. If a payment is missed, content access pauses until the outstanding amount is received. Missed payments do not cancel the remaining balance. All instalments remain due.

If you are facing genuine hardship, contact us before your due date at info@entrepreneurgenie.africa. We will always try to find a fair resolution for founders who communicate proactively.

All digital products (toolkits, templates, guides, and resource bundles) are non-refundable once purchased. Digital files are delivered immediately on payment confirmation and cannot be returned.

If you did not receive your download after payment, contact us at info@entrepreneurgenie.africa and we will resend it promptly.

Founder Diagnostic, Single Session and Strategy Intensive: a full refund is available if cancelled more than 48 hours before the scheduled session. Cancellations within 48 hours forfeit that session fee.

Bi-Weekly Advisory and Weekly Advisory: These retainers carry a minimum commitment period stated at the time of engagement. The minimum period is billed in full regardless of usage. After the minimum period, cancel any time with 30 days written notice to info@entrepreneurgenie.africa. Sessions unused within a billing month do not roll over.